Ooredoo Money Qatar: Register, Send Money & Check the Rate in the App

Ooredoo Money Qatar is a mobile wallet from Ooredoo Financial Services LLC. You can use it to send money abroad, transfer to other wallets and bank accounts in Qatar, pay Ooredoo bills and recharge phones. It is a separate app from the main Ooredoo telecom app, and it has its own login, its own fee guide and its own support routes.

This guide covers registration, wallet types and limits, funding, international transfers, and how to check the exchange rate and fee before you confirm. QatarVia cannot show you a live Ooredoo Money rate: the only binding quote is the one on the app's confirmation screen, and the reason is explained below.

QatarVia is an independent guide. We are not Ooredoo or Ooredoo Money, we do not send money, and we will never ask for your QID, bank details, OTP or mPIN. Everything below was checked against Ooredoo Money, Ooredoo Qatar and Qatar Central Bank pages on 16 October 2026.

Ooredoo Money at a glance

Feature	What you need to know	Important qualification
Registration	In the app with your QID, a mobile number, a QID scan and a selfie video (Ooredoo Money FAQ)	Must be 18 or over. Ooredoo Money may refuse any application
Network	Ooredoo says the wallet works with any SIM issued in Qatar	Its any-network page tells users of other networks to visit an Ooredoo Shop to register
Funding	Debit card in the app, bank transfer to your wallet IBAN, QNB EasyPay, cash at Ooredoo Self-Service Machines	Debit-card cash-in has a QAR 3 convenience fee. Credit cards fail on Apple Pay cash-in
Local transfers	To any Ooredoo Money wallet or QMP-registered wallet, and to bank accounts in Qatar	Wallet-to-wallet fees from QAR 2 to QAR 13 by amount. Transfers to a bank cost QAR 4
International transfers	To over 200 countries through partners such as MoneyGram, Western Union, Al Dar Exchange and Al Zaman Exchange	The destinations, partners and payout methods you can use are shown in the app
Fees	International transfer fees start from QAR 20	Based on the country and amount. The exact fee appears before you confirm
Limits	Basic, Full and Payroll wallets have separate published maximums	Your personal limit may be lower. Check the limits section in the app
Exchange rate	Shown in the app with the fee before you confirm	No public rate table is published. QatarVia does not show live Ooredoo Money rates

Who can register for Ooredoo Money?

According to the Ooredoo Money terms and conditions (updated 9 February 2026) and the official FAQ:

• Age: you must be at least 18 years old.
• Identity: a valid Qatari ID or Qatar residence ID (QID). The terms also allow registration "with a passport and valid work visa for a limited time period, after which the wallet should be updated with QID".
• Visitors: Ooredoo Money does not say that tourists or visit-visa holders can register with a passport. Qatar Central Bank's Qatar Mobile Payment page describes visitor registration for the QMP system in general, but that is not a promise that this particular wallet accepts visitors.
• Mobile number: a valid mobile number is needed for registration and one-time codes. If you are not sure which number your SIM uses, see how to check your Ooredoo or Vodafone number.
• Accounts: the terms allow up to five Ooredoo Money accounts per person, but all of them share one set of transaction limits. The wallet is for personal use only, not for business payments.

Can Vodafone or other non-Ooredoo users register?

Yes, with one extra step. Ooredoo's any-network page says you can use Ooredoo Money "with ANY SIM issued in Qatar". It tells Ooredoo SIM users to register in the app, and tells "other SIM users" to download the app and "visit any Ooredoo Shop to register". The page is undated, so if the app lets you finish eKYC on a non-Ooredoo number, that may have changed. If it does not, take your original QID to an Ooredoo Shop; our guide to Ooredoo branches in Qatar explains how to find one that offers the service you need.

Two practical points for users of other networks. The Ooredoo Money privacy notice gives 4420 0700 as the contact number for "all other networks", because 111 is an Ooredoo line. And the terms say that if a registered SIM is moved to another operator, the wallet funds are moved to a separate pool account, and getting them back may involve charges. Before you switch networks, spend or withdraw your balance, or ask Ooredoo Money what will happen.

How to register in the app

Ooredoo Money introduced eKYC (electronic know your customer) in October 2024. The launch announcement says you can create an account, and upgrade from a Basic to a Full wallet, "digitally and without the need to visit Ooredoo stores". Older guides that send everyone to a shop are out of date for most Ooredoo SIM users.

1. Install the official app. Search for "Ooredoo Money" on the App Store (the seller is Ooredoo Financial Services LLC) or Google Play. This is a different app from the Ooredoo telecom app.
2. Enter your details and mobile number. Use a number you control. You will receive one-time codes on it.
3. Complete the verification code step. Never share this code with anyone, including people who say they work for Ooredoo.
4. Scan your QID. Use good light and a flat surface, and make sure the QID has not expired. The name in the app must match your ID.
5. Record the selfie video. The FAQ says the app asks you to "record a selfie video to verify your identity". Follow the prompts on screen.
6. Set your credentials. The terms describe a four-digit mPIN. Do not choose your birth year or a simple sequence, and do not write it down next to your phone.
7. Check your wallet status. Once verified, open the profile or limits area to see your wallet type and your personal limits before you add money.

Ooredoo Money does not publish an approval time, and its terms say it may refuse an application for any reason. If the app keeps rejecting your scan or selfie, if you registered with a passport and now need to add your QID, or if you are on another network, the terms say you can also register at an Ooredoo Shop or an authorized location with a valid QID.

You may see the USSD code *140# in older guides. It still appears in the February 2026 terms, but the current Ooredoo Money website does not mention it, and QatarVia could not confirm that it still works. Use the app.

Basic, Full and Payroll wallets

The official fee guide publishes separate limit tables for three wallet types. They are not three levels of the same product:

• Basic wallet: the entry level, with low limits.
• Full wallet: the fully verified personal wallet, with the highest balance and send limits. You can upgrade from Basic in the app, or at an Ooredoo Shop or Starlink outlet with your original QID.
• Payroll wallet: a wallet for salary payments, linked to Ooredoo Money's business payroll service, which comes with a payroll Mastercard. It has its own limits, including card rows that the other wallets do not have.

Limit (published maximum)	Full	Payroll	Basic
Maximum wallet balance at any time	QAR 50,000	QAR 30,000	QAR 5,000
International transfer	QAR 25,000 daily, QAR 50,000 monthly	QAR 25,000 daily, QAR 30,000 monthly	QAR 5,000 (one figure covers international and wallet transfers; daily or monthly not stated)
Transfer to any wallet in Qatar	QAR 10,000 daily, QAR 100,000 monthly	QAR 10,000 daily, QAR 30,000 monthly	See above
Transfer to any bank (IBAN)	QAR 25,000 daily, QAR 100,000 monthly	QAR 25,000 daily, QAR 30,000 monthly	QAR 5,000 (period not stated)
Deposits by debit card, NAPS, Fawran or bank IBAN	QAR 30,000 daily	QAR 30,000 daily	QAR 5,000 for all deposit types combined (period not stated)
Deposits by QNB EasyPay or wallet	QAR 10,000 daily	QAR 10,000 daily	See above
Monthly total for the two deposit rows above	QAR 100,000	QAR 30,000	See above
Cash deposit at a Self-Service Machine	QAR 6,000 (daily or monthly not stated)	QAR 6,000 (daily or monthly not stated)	See above
ATM cash-out voucher	QAR 1,000 daily	QAR 1,000 daily	QAR 1,000 daily
Top-ups and Shahry bill payment	QAR 4,000 daily, QAR 10,000 monthly	QAR 4,000 daily, QAR 10,000 monthly	QAR 1,000 daily, QAR 5,000 monthly

Source: Ooredoo Money fee guide, checked 16 October 2026. Where the official table merges a figure across columns without saying whether it is daily or monthly, we have said so rather than guessing. For Full and Payroll wallets, the fee guide says the figures are maximums: "For your individual limit please view the limits section in Ooredoo Money App." Cash-outs do not count toward the combined transfer and payment limits. A single Hala top-up is capped at QAR 500, and a single Shahry bill payment at QAR 2,000 (QAR 1,000 on a Basic wallet).

How to add money to Ooredoo Money

The wallet balance is e-money held in your Ooredoo Money account. It is not the same as Hala prepaid credit on your SIM: the terms say "Your E-money is different from Airtime". It is not a bank account either. Ooredoo Money does not pay interest, and we found no statement that deposit protection applies. The terms say QNB holds wallet balances in a pool account for wallet holders.

Method	Who can use it	Fee in the fee guide	Note
Debit card in the app	Holders of a debit card from any bank	QAR 3 convenience fee	Credit cards are not listed as a funding method
Apple Pay	iPhone users with a debit card in Apple Wallet	No separate fee listed	The FAQ says credit-card transactions "will fail"
Bank transfer to your wallet IBAN (including Fawran)	Customers of any bank in Qatar	Free ("Banks")	Your bank may charge its own fees
QNB EasyPay	QNB customers	Free	Daily deposit limit QAR 10,000 on Full and Payroll wallets
Cash at an Ooredoo Self-Service Machine or shop	Anyone with a registered wallet	Free	QAR 6,000 machine limit on Full and Payroll wallets

You do not need a QNB account to use Ooredoo Money. QNB EasyPay is just one of several ways to add money. A transfer to your wallet IBAN works from any bank in Qatar.

How to send money abroad

Ooredoo Money does not run international corridors itself. Its international payments FAQ names MoneyGram, Western Union, Al Dar Exchange and Al Zaman Exchange as partners, and the fee guide also mentions Thunes, Transfast and "multiple exchange houses". Ooredoo Fintech announced the Western Union integration in February 2026. The partners and payout methods you see depend on the destination country.

1. Choose the destination country in the app's international transfer section.
2. Pick a partner and payout method from the options shown, such as bank deposit, cash pickup or mobile wallet. Do not assume every partner offers every method in every country.
3. Add the beneficiary carefully. Copy the name exactly as it appears on the recipient's ID or bank account, and double-check the account number and bank code. The terms say Ooredoo Money is not obliged to reverse transfers made in error.
4. Enter the amount.
5. Review the quote. Before you confirm, check the exchange rate, the transfer fee, the total taken from your wallet and the amount the recipient will get.
6. Confirm with your mPIN or the verification step the app asks for.
7. Save the reference. MoneyGram cash pickups need the 8-digit reference number and the recipient's ID. Ooredoo Money also confirms successful transactions by SMS.
8. Track the transfer in the app's transaction history before you contact anyone.

For a wider comparison with exchange houses and bank apps, see our guide to sending money from Qatar.

How to check the Ooredoo Money exchange rate today

QatarVia cannot independently display a live Ooredoo Money rate. Ooredoo Money does not publish a rate table or a documented public rate feed. Its FAQ says that "the Ooredoo Money app will display the transfer fee and exchange rate before you confirm a transaction". That confirmation screen is the only quote that counts.

1. Open the Ooredoo Money app (iPhone, Android) and start an international transfer.
2. Pick the destination, partner and payout method you would actually use.
3. Enter the real amount you plan to send.
4. Read the rate, the fee, the total wallet debit and the amount the recipient receives. You can leave the screen without confirming.

The homepage of ooredoomoney.qa has a converter that shows how much the recipient gets for an amount in QAR. It does not show the fee, partner or payout method, so treat it as an estimate. Rates also vary by:

• Currency pair and destination country.
• Transfer amount, because the fee depends on the amount.
• Partner, since each provider sets its own pricing. The terms say the rate is "as determined by us", and the MoneyGram section says the agreed rate will be stated in the application.
• Payout method (bank deposit, cash pickup or wallet).
• Promotions, which may apply only to certain customers or dates.
• Time of confirmation. A quote you saw earlier in the day may not be the same when you confirm.

Why it differs from Google: search engines and currency converters show a mid-market rate, which is not a retail transfer price. Our converters for QAR to INR, QAR to PKR, QAR to NPR, QAR to PHP and QAR to BDT are an indicative market conversion, not an Ooredoo Money transfer quote. Use them only to judge how far a quote is from the market.

Compare the recipient amount, not the headline rate

Hypothetical example (not real Ooredoo Money rates): you have a fixed budget of QAR 1,000 in total, and the fee comes out of that budget.

	Quote A	Quote B
Total budget	QAR 1,000	QAR 1,000
Fee	QAR 20	QAR 30
Amount converted	QAR 980	QAR 970
Hypothetical rate	23.00 per QAR	23.30 per QAR
Recipient gets	22,540	22,601

Quote B has the higher fee but still delivers more. In the app, the fee is usually shown on top of the amount you send, so to compare fairly, compare quotes that have the same total wallet debit. The terms also warn that intermediary banks can deduct their own fees on the way, so a bank-deposit recipient may receive less than the figure on screen.

Sending to popular destinations

Ooredoo Money does not publish its options country by country. The table shows what official sources support. Treat the app as the final word on what is available today.

Destination	Currency	What official sources show	Recipient details to prepare	Where to confirm the rate and fee
India	INR	Named in Al Zaman Exchange's 2019 Ooredoo Money partnership list. INR is the default currency in the website converter	Name as on the bank account, account number and IFSC, or ID for cash pickup	App quote screen. Indicative market rate: QAR to INR
Pakistan	PKR	Named in the 2019 Al Zaman list	Name as on CNIC and bank account, and IBAN or account number	App quote screen. Indicative: QAR to PKR
Philippines	PHP	Named in the 2019 Al Zaman list	Name as on government ID, and bank details or pickup location	App quote screen. Indicative: QAR to PHP
Bangladesh	BDT	Named in the 2019 Al Zaman list	Name as on NID and bank details, or the wallet number if offered	App quote screen. Indicative: QAR to BDT
Nepal	NPR	Not named in the official corridor lists we found. Check whether the app offers it before relying on it	Name as on citizenship ID, and bank or pickup details	App quote screen. Indicative: QAR to NPR

We could not find an official Ooredoo Money source naming particular destination wallets such as GCash, bKash, eSewa, JazzCash or Easypaisa, so we have not listed them. The MoneyGram terms say recipients can collect cash or receive money into a bank account or mobile wallet, but the options available depend on the destination.

Ooredoo Money fees and charges

Service	Fee in the official fee guide
Registration	Free
Cash-in at Self-Service Machine, shop, QNB EasyPay or banks	Free
Cash-in by debit card	QAR 3 convenience fee
International transfer	From QAR 20 onwards, based on country and amount
Wallet to wallet (by amount sent)	QAR 1 to 100: QAR 2 | 101 to 200: QAR 3 | 201 to 500: QAR 5 | 501 to 1,000: QAR 7 | 1,001 to 4,000: QAR 9 | 4,001 to 7,000: QAR 11 | 7,001 to 10,000: QAR 13
Transfer to banks, including QNB EasyPay	QAR 4
Hala top-up and Shahry bill payment	Free
Karwa Smartcard top-up	Free
DPS school fee payment	QAR 10
Domestic worker salary payment	QAR 10
Cash-out at an Ooredoo Shop	QAR 4
Cash-out at a QNB ATM	QAR 3
Annual maintenance fee	QAR 30

A few points to keep in mind:

• Free registration is not free use. The fee guide lists a QAR 30 annual maintenance fee. It is marked with an asterisk, but the page has no matching footnote, so the waiver conditions are not published there. Ask Ooredoo Money before you assume you are exempt.
• "From QAR 20" is a starting point, not a fixed price. One promotional image on the Ooredoo Money website shows a lower example fee, but that is an illustration, not a tariff. Rely on the app quote.
• Other charges exist without published amounts. The terms mention reconnection, administration and pool-account maintenance fees in certain situations, such as termination, porting or long inactivity.
• Promotions are separate. The current send money and win campaign runs from 5 October to 31 December 2026, with prize draws. It does not change the standard fees or rates.

How long does a transfer take?

The official FAQ says international transfers "are typically processed within 24 to 72 hours", depending on the recipient country. Under the MoneyGram terms, cash for collection is normally available "within minutes (during opening hours)". Some partners advertise faster bank or wallet credit in certain corridors, but no time is guaranteed.

A transfer goes through three stages: you submit it, the partner processes it, and the recipient's bank, wallet or pickup agent makes the money available. Delays can come from extra compliance checks, name mismatches, weekends and public holidays in either country, or the receiving bank's cut-off times.

Local transfers and other features

• Wallet to wallet: instant transfers to Ooredoo Money wallets and to other wallets registered on Qatar Mobile Payment (QMP), using a mobile number or alias.
• To a bank: transfers to bank accounts in Qatar by IBAN, for QAR 4.
• Recharge: Hala top-up is free in the app. See our Ooredoo recharge guide for every recharge method.
• Bills: Shahry bills can be paid free from the wallet. See Ooredoo bill payment in Qatar.
• Cards: a virtual Mastercard in the app for online payments, and a physical card that Ooredoo Money says has a one-time QAR 20 fee.

Problems and troubleshooting

Problem	What to check	Next step
Registration rejected	QID valid and not expired, clear scan, good light, name matches, using your own number	Try again carefully once, then visit an Ooredoo Shop with your original QID
QID or identity check fails	Whether you registered with a passport and now need to add your QID	Update your details in the app or at an Ooredoo Shop
Money left your bank but the wallet was not credited	Bank or card reference, time and amount, and your wallet transaction history	Contact Ooredoo Money with the reference. Ask your bank too if the payment came from a card
Transfer pending	Status and reference in the app, and holidays in the receiving country	Wait for the processing window, then contact support. Do not send again while the first transfer is unresolved
Recipient has not received the money	Payout method, the recipient's name and account details, and the pickup reference	Ask the recipient to check with their bank or agent, then report it to Ooredoo Money with the reference
Wrong beneficiary details	Whether the transfer has been paid out yet	Contact support at once. Cancellation is not guaranteed
Limit reached	The limits section in the app, and other accounts you hold under the same ID	Wait for the daily or monthly reset, or request a Full wallet upgrade
Locked out or forgotten mPIN	Entering a wrong mPIN more than three times temporarily deactivates the wallet	Use the reset option in the app (eKYC supports mPIN reset) or contact support

Cancellations and refunds: the MoneyGram terms say "You do not have a right to cancel the Transfer". Ooredoo Money may still be able to cancel before the money is collected; contact 111, and the terms say such requests are handled within 30 days. A cash transfer that is not collected within 90 days expires and can be refunded. Under the exchange house terms, fees are not refunded once the transfer has been processed, and any refund uses the exchange house's buying rate. Once money has been paid out, do not expect a refund.

Report any disputed transaction within three months. After that, the terms treat the transaction as accepted.

Ooredoo Money support and fraud prevention

Ooredoo Money's official pages list different contact routes for different purposes:

• 111: the terms define the Ooredoo call center on 111 as the wallet's call center, open 24 hours a day. It is also the number to use for MoneyGram cancellations and refunds.
• 4420 0700: the privacy notice gives this number for customers on other networks.
• 4015 7777: the Ooredoo Money hotline for fraud and suspicious activity, listed on its homepage.
• customer.service@ooredoo.qa: the email address in the privacy notice, useful when you want a written record.

For problems with your Ooredoo SIM, data or bill rather than the wallet, see our Ooredoo customer care guide.

Protect your wallet: Ooredoo Money says it will "never ask for your mPIN, OTP, or account information over WhatsApp or phone" and will not contact you through WhatsApp or social media to ask for personal information. Its FAQ calls a "QNB & Ooredoo Money 5 million QAR promo" a scam, and warns that letting others use your wallet as a money mule can get the account blocked permanently and lead to legal consequences. If your SIM suddenly loses service, call the fraud hotline straight away.

Escalating a complaint: start with Ooredoo Money and keep your reference number. The terms say disputes will be resolved "within five days with your cooperation". Ooredoo Money's terms say its regulated financial services are "powered by QNB. QNB is regulated by QCB", and Qatar Central Bank lists Ooredoo Money among the authorized payment service providers for QMP. That makes a wallet or remittance complaint a financial-services matter, not a telecom one. QCB's Customer Protection Department lists cp@qcb.gov.qa and 8000700 for financial institution complaints. The Communications Regulatory Authority handles telecom service complaints, not wallet transfers.

For more guides on phones and connections in Qatar, visit our telecom and internet hub.

Registration rules, wallet limits, fees, transfer terms and support routes were checked against the Ooredoo Money website, fee guide, terms and conditions (version of 9 February 2026), privacy notice, Ooredoo Qatar pages and Qatar Central Bank pages on 16 October 2026. Fees, partners and limits change, so the app's confirmation screen always takes priority. QatarVia is independent and is not affiliated with Ooredoo, Ooredoo Money, QNB or any money transfer partner. Feature image: illustrative photo by RDNE Stock project on Pexels, used under the Pexels License, cropped and resized. It does not show the Ooredoo Money app.