Ooredoo Shops & Branches in Qatar: Locations and Timings

Ooredoo serves walk-in customers in Qatar through its own shops, dealer-run Express shops, airport kiosks and self-service machines, and these do not share one timetable. This guide covers what official Ooredoo pages and mall directories say about the Ooredoo Al Sadd and Villaggio shops, the Ooredoo outlets linked to several LuLu hypermarkets, and other mall locations. It also shows where sources disagree. Before you go, check the official Ooredoo store locator for that day's hours.

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Ooredoo branches at a glance

This table only includes outlets that a named source identifies. "Map listing" means hours shown on a business-managed map listing, not hours published by Ooredoo. A mall directory may show the mall's general trading hours rather than the Ooredoo counter's own hours. Details and source notes are in the sections below.

Outlet	Area or venue	Type	Published hours	Friday	Source
Ooredoo Al Sadd	Al Sadd Street, Doha	Ooredoo shop with a Business Service Desk	Not published by Ooredoo. Map listing: 8am to 10pm, Saturday to Thursday	Map listing: 2pm to 8pm	Ooredoo Business page; map listing
Ooredoo Villaggio	Villaggio Mall, Canal J36, ground floor	Ooredoo store (mall directory)	Not published on the pages we checked	Not confirmed	Villaggio Mall directory
Ooredoo Doha Festival City	Doha Festival City, ground floor	Ooredoo shop (mall directory)	Saturday to Wednesday 10am to 10pm; Thursday 10am to 11pm	10am to 11pm, closed during Friday prayers	Doha Festival City directory
Ooredoo Mall of Qatar	Mall of Qatar, ground floor (Services)	Ooredoo store (mall directory)	10am to 12am daily, the same as the mall's listed hours	Not listed separately	Mall of Qatar directory
Ooredoo Place Vendôme	Place Vendôme, Lusail, Canal Level	Ooredoo shop with a self-service corner	10am to 12am, as listed by the mall	Not listed separately	Place Vendôme directory
Ooredoo kiosks	Hamad International Airport, Arrivals Hall, Exits 2, 3 and 4	Kiosk for Visitor SIMs and recharges	Not published	Not published	Ooredoo Visitor SIM page
Ooredoo outlets at LuLu	Several LuLu hypermarkets	Ooredoo or dealer-run, varies	See the LuLu section	See the LuLu section	Ooredoo and news announcements; map listings

This is not a complete list of Ooredoo's retail network. The store locator is the only source that aims to cover every Ooredoo store and self-service machine.

Ooredoo Al Sadd

What Ooredoo confirms: the Ooredoo Business page names Al Sadd as one of the shops "equipped with Business Service Desks", alongside Airport Road, Salwa, City Center and Wakra. That confirms a company shop in Al Sadd with agents for business customers. The page gives no street address or opening hours.

Location: a map listing named "Ooredoo Alsadd Branch" places the shop near Almana Signal on Al Sadd Street, Doha. This is business-managed map data, not an Ooredoo address. You can search Google Maps for Ooredoo Al Sadd. That link runs a search, not a verified pin, so check the result name before following directions.

Hours: the same map listing shows 8am to 10pm Saturday to Thursday and 2pm to 8pm on Friday. It also shows 4440 0620 as a phone number. Neither appears on the Ooredoo pages we checked, so treat them as unconfirmed.

Conflicting schedules: several directory websites list Al Sadd as 8am to 8pm Sunday to Thursday and 9am to 5pm on Saturday, and say it is closed on Friday. They cite no dated Ooredoo source. An 8pm closing time matches a 2017 announcement that Ooredoo's Al Sadd business desk would stay open "up to 8pm", so those directories may be repeating old business-desk hours. Current opening hours could not be independently confirmed. Check with Ooredoo before visiting.

Al Sadd Street has many independent mobile phone shops. A shop that sells Ooredoo SIM cards or recharge cards is not necessarily an Ooredoo shop and may not handle account changes.

Ooredoo Villaggio

What the mall confirms: the Villaggio Mall directory lists an Ooredoo store at Villaggio Mall, Canal, J36, ground floor. The tenant page gives no opening hours or phone number.

Hours: the Villaggio website showed the mall's own hours on the day we checked. Those are the mall's hours, and we have not used them for the Ooredoo store. Some directory websites list the Villaggio branch as 9:30am to 5:30pm Sunday to Thursday, 9am to 5pm on Saturday and closed on Friday, but without a source. Current opening hours could not be independently confirmed. Check with Ooredoo before visiting.

Services: a 2016 Ooredoo announcement included Villaggio among its stores with business desks. Ooredoo's current Business page leaves Villaggio off its list of shops with Business Service Desks, so do not assume business-account services are available there now. No current source we found lists the services at this store.

Other electronics and phone retailers in Villaggio may sell Ooredoo products. That does not make them Ooredoo service counters.

Ooredoo at LuLu hypermarkets

"Lulu Ooredoo" is not one branch. Ooredoo outlets have been announced inside several LuLu hypermarkets, some run by Ooredoo and some by dealers. LuLu's own trading hours, including 24-hour opening at some branches, do not tell you when an Ooredoo counter inside is staffed.

LuLu location	Area	Operator or type	Evidence	Hours evidence	Current status
LuLu Ezdan Oasis	Al Wukair	Ooredoo shop managed by premium dealer Ghasham	Ooredoo press release, 25 March 2021	In 2021: Saturday to Thursday 8am to 12am; Friday 8am to 11am and 12pm to 12am	Current operation and hours not confirmed
LuLu Airport branch	Doha	Ooredoo shop	Gulf Times, 15 February 2021 (reopening after refurbishment); map listing "Ooredoo Lulu Hypermarket Airport Branch"	In 2021: Saturday to Thursday 9:30am to 10pm; Friday 2pm to 10pm. Map listing: 9am to 10pm Saturday to Thursday; 2pm to 10pm Friday	Not confirmed by a current Ooredoo source
LuLu Gharafa	Al Gharrafa	Ooredoo branch, per map listing	Map listing "Ooredoo Lulu Gharafa Branch" only	Map listing: 8:30am to 10pm Saturday to Thursday; 2pm to 10pm Friday	Not confirmed by a current Ooredoo source
LuLu Al Messila	Al Messila, Doha (first floor)	Ooredoo shop	Gulf Times, 27 March 2019	None published	Not confirmed
LuLu Dakhira	Al Dakhira, Al Khor	Ooredoo Express Shop run with dealer Telegraph Telephone	The Peninsula, 7 February 2023	None published	Not confirmed

Three points avoid the most common mix-ups:

• Al Wukair is not Al Wakrah. LuLu Ezdan Oasis is in Al Wukair. Ezdan Mall in Al Wakrah is a different venue.
• The 2021 Ezdan Oasis hours are historical. They come from the opening announcement and may have changed.
• A phone retailer inside LuLu is not automatically an Ooredoo counter. Ooredoo's dealer partners also run their own electronics stores, which are separate from the Ooredoo outlets they manage.

We found no source for an Ooredoo outlet at LuLu Barwa City, so it is not listed. If you need a LuLu outlet, search the store locator for that hypermarket and confirm it is shown as an Ooredoo store, not a self-service machine.

Other Ooredoo shops and service points

Doha Festival City

The Doha Festival City directory lists Ooredoo on the ground floor, open 10am to 10pm Saturday to Wednesday and 10am to 11pm Thursday and Friday, closed during Friday prayers. It lists the phone number 4400 1901. Some directory websites give quite different hours for this branch, including 9:30am to 5:30pm on weekdays. The mall's listing is the more direct source, but it is still a mall listing, not Ooredoo's.

Mall of Qatar

The Mall of Qatar directory lists Ooredoo on the ground floor under Services, open 10am to 12am daily. Another tenant we checked shows the same hours, so this may be the mall's default schedule, not confirmed counter hours.

Place Vendôme, Lusail

The Place Vendôme directory lists Ooredoo on the Canal Level, ground floor, with the phone number +974 4440 4022 and hours of 10am to 12am. The mall describes it as a "digital-first" shop with a self-service corner for SIMs, devices and account needs. Other tenants on the same directory show the same hours.

Hamad International Airport kiosks

Ooredoo's Visitor SIM page says arriving travelers can buy a Visitor SIM and recharges from Ooredoo kiosks at Exits 2, 3 and 4 in the Arrivals Hall, the Qatar Duty Free store in the baggage collection area and the Day2Day store in the Arrivals Hall. It does not publish kiosk hours or say that the kiosks handle account services.

Business Service Desk shops

Business customers should go to a shop with a Business Service Desk. Ooredoo lists Airport Road, Al Sadd, Salwa, City Center and Wakra. Ooredoo says these desks have agents who specialize in business services and can receive documents for service orders. It publishes no desk hours on that page, so call Business Customer Care on 800 8000 first.

Self-service machines and Express shops

A self-service machine is not a staffed shop. For example, the Ezdan Mall Al Wakra directory lists an "Ooredoo (Self Service Machine)" on the first floor near Gate 3. Ooredoo has also opened dealer-run Express shops, such as the Ooredoo Starlink Express shop at The Mall (2021) and Express outlets at Gulf Mall, Asia Town Mall and Doha Jadeed Metro (2021). We have not confirmed whether these are still open or what hours they keep.

Is any Ooredoo branch open 24 hours?

Several directory websites say a "Doha branch" is open 24 hours, and they disagree on where it is. We found no Ooredoo source for a 24-hour shop, so we do not list one. What Ooredoo does describe as available 24/7 is its remote support: the obot assistant on WhatsApp, the app and the website. Our Ooredoo customer care guide covers the call, chat and WhatsApp options.

How to find the nearest suitable branch

1. Open the Ooredoo store locator. It is linked as "Store Locator" from the Ooredoo Qatar homepage.
2. Use the filter to show Ooredoo Stores, Self Service Machines or both, then choose a location from the list or zoom into the map.
3. Select an outlet to see its details. Store entries can include opening times, a telephone number, available services, directions and, where offered, an option to book an appointment.
4. Check that the services listed include what you need before you travel.

The nearest outlet is not always the right one. A kiosk or self-service machine may only handle recharges or payments, and only some shops have Business Service Desks. We could not load the locator's live data while preparing this guide, so we cannot confirm which details each entry currently shows.

What can you do at an Ooredoo shop?

Ooredoo describes these services in general terms. Whether a particular outlet offers them is a separate question.

• eSIM: Ooredoo's eSIM page says you can switch a physical SIM to an eSIM by visiting your nearest Ooredoo store, or online through SIM Management in your account.
• Recharge and payments: you can recharge with cash at an Ooredoo shop or self-service machine. See our Ooredoo recharge guide for every method.
• Visitor SIMs: sold at the airport kiosks and online.
• Business accounts: handled at Business Service Desk shops.
• New lines and plans: Ooredoo's announcements for its Express shops said they offered all standard Ooredoo services when they opened. One, at Ezdan Mall in 2019, listed new plans, recharges, home services and Ooredoo tv. To compare monthly plans before you go, see our Ooredoo postpaid plans guide.

We found no current Ooredoo page that says which outlets handle SIM replacement, transfer of ownership or cancellation. Do not assume a kiosk, self-service machine or dealer can do these. Call 111 or ask obot before you go.

What to bring

Requirements depend on the service and the type of account, and the Ooredoo pages we checked do not publish a single document list for shop visits. What they do show:

• Ooredoo accounts are registered to an ID. For example, Ooredoo's online bill payment asks for the QID or Commercial Registration Number (CRN) the account is registered to.
• For business lines, Ooredoo says Business Service Desks can receive documents for service orders. Ask Business Customer Care which documents and authorization your company needs.

For personal tasks such as SIM replacement or ownership transfer, ask Ooredoo whether you need your original QID or passport, whether the account holder must attend, and whether there is a fee. Share identity documents only with Ooredoo through its official channels.

Friday, Ramadan and holiday hours

Friday hours vary between outlets in the sources we found. Doha Festival City's listing shows the shop closing during Friday prayers. The 2021 Lulu Ezdan Oasis announcement gave split Friday hours, 8am to 11am and then 12pm to 12am. Map listings for Al Sadd and two LuLu outlets show Friday opening from 2pm. Directory websites say most branches close on Friday. None of these is a current Ooredoo timetable.

Ooredoo's Ramadan 2026 announcement covered offers, not shop hours, and we found no current Ooredoo announcement of Ramadan, Eid or public holiday shop timings. Do not rely on a previous year's schedule. Check the locator or call 111 close to the date.

Can you do it online instead?

Many routine tasks don't need a visit:

• Pay a postpaid bill in the Ooredoo App, on My Ooredoo or through the Pay Bill page. See our Ooredoo bill payment guide.
• Recharge a Hala line in the app, online or with Ooredoo Money, covered in our recharge guide.
• Check data and credit with *129# or the app, explained in our Ooredoo balance check guide.
• Get an eSIM online, activated by a QR code, according to Ooredoo's eSIM page.

Some tasks involve identity checks and may still need a shop visit. Ask Ooredoo which applies to you.

Confirm before you travel

• Exact outlet: the shop name, venue and, in a mall, the unit or floor.
• Today's hours: from the store locator, not from the mall's hours.
• Service: that this outlet handles your task, not just sales or recharges.
• Documents: which ID and whether the account holder must attend.
• Fees and appointments: whether a fee applies and whether the locator offers an appointment.

To ask before you go, call 111 from an Ooredoo line or +974 4420 0700 from another operator in Qatar, or message obot on WhatsApp. Business customers can call 800 8000. These are Ooredoo's central support lines, not direct branch numbers. For more phone and internet guides, see our Telecom & Internet section.

Branch details were checked against Ooredoo Qatar pages, mall directories, news reports and map listings on 16 October 2026. Announcement dates are shown separately from that check date. QatarVia is independent and is not affiliated with Ooredoo. Feature image: the main concourse of Villaggio Mall, Doha, photographed in 2013 by Preacher lad, via Wikimedia Commons, licensed under CC BY-SA 4.0, cropped and resized; the cropped version is shared under the same license. The photo shows the mall, not the Ooredoo store. Inline images are from Wikimedia Commons and Flickr under the licenses shown in each caption.