Emergency Numbers in Qatar: Police, Ambulance, Fire & Helplines (Quick Reference)

For an immediate police, ambulance or fire emergency in Qatar, call 999.

Service	Number	When to use it	Availability and access	Official source
Police, ambulance, fire and Civil Defence	999	Any emergency needing an immediate response: a medical emergency, a fire, a crime in progress, a road crash with injuries, or anyone in danger	24 hours. Calls are taken by a specialist team with interpreters covering Arabic, English, French, Chinese, Filipino, Urdu, Persian, Pashto and Bengali among others	MOI National Command Centre
Emergency reporting for the deaf community	992	The same emergencies as 999, reported without a voice call	24 hours, through video systems, SMS or email. Staffed by deaf officers and sign language trained colleagues. Callers give their name and their membership number with the Qatari Social Cultural Centre for the Deaf	MOI National Command Centre
KAHRAMAA electricity and water emergencies	991	Electricity or water cut off without warning, or a fault on the supply to your premises	24 hours a day, 7 days a week. Have your electricity and water number ready	KAHRAMAA Call Center 991

Police, Ambulance and Fire: Call 999

Qatar runs one emergency number. You do not need to work out whether you need the police, an ambulance or the fire service, because 999 covers all three. The call is answered at the Ministry of Interior's National Command Centre, where the Emergency Services 999 section takes reports around the clock and passes them straight to the responding body: Najda police patrols, Traffic, Civil Defence, Coasts and Borders Security, the Internal Security Force and the Ambulance Service.

The 999 room handles thousands of calls a day, and MOI notes that most of them are not emergencies. Keeping the line clear matters. MOI also asks callers not to ring back repeatedly after reporting an incident, and to stop children playing with the number, because both delay the response to someone else.

One point worth settling: Qatar's own official sources publish 999 and 992. Several expat guides also list 112 as a worldwide emergency number. We found no current Qatar official source for 112, so it is not listed on this page. Use 999.

What to Tell the Operator

Call first and give details as you go. The operator will ask questions, and the Ambulance Service points out that help can already be on its way while you are still speaking. Have this ready, but do not delay the call to assemble it:

• What happened, in a sentence.
• Exactly where you are. MOI asks for the zone name, the street name and the building or house number.
• The blue address plate on your building, which carries those zone, street and building numbers. MOI specifically asks residents to know the details on their own plate.
• A nearby landmark if the address is hard to describe.
• Who is affected, how many people, and their condition.
• A callback number.
• Any immediate danger at the scene, such as fire, smoke, leaking fuel or traffic.

Then follow the operator's instructions. HMC's Ambulance Service lists five steps for the public: dial 999 immediately, know your location, answer all questions, follow all instructions, and give way to ambulances on the road. Instructions given over the phone can be as simple as going outside to wave the crew down, and they can also be life saving.

Accessible Emergency Reporting: 992

MOI runs 992 as a dedicated emergency line for deaf and hearing impaired people in Qatar, operating 24 hours. It is not a voice line. MOI lists three reporting methods: video systems, SMS and email. WhatsApp and general video calling apps are not among the methods MOI publishes, so do not assume they work.

The service was built with the Qatari Social Cultural Centre for the Deaf, which holds the registration details of its members, and MOI asks people contacting 992 to give their name and their membership number with the centre along with the details of the emergency. The team answering is made up of deaf staff working alongside sign language trained colleagues. Check MOI's own deaf emergency service page for the current reporting addresses before you need them.

Electricity and Water Problems: 991

KAHRAMAA, the Qatar General Electricity and Water Corporation, runs 991 as its 24 hour electricity and water emergency and incident line. Call it when your power or water is interrupted without prior warning, or there is a fault on the supply. The same call centre also handles billing and connection questions, and it uses an automated menu, so have your electricity and water number ready. KAHRAMAA also publishes a WhatsApp service on 30303991 for its services.

Keep the distinction clear. A power cut is a 991 matter. A live cable in standing water, an electrical fire, a smell of gas or anyone injured is a 999 matter, and you call 999 first.

Healthcare Enquiries and Specialist Helplines

These are not ambulance numbers. None of them dispatches an ambulance, and the published hours differ from one service to the next even where the number is shared.

Service	Number	Purpose	Published hours	Official source
HMC National Mental Health Helpline	16000, then option 4	Confidential mental health support, assessment and access to HMC mental health services. Free, open to anyone in Qatar	8am to 6pm, Saturday to Thursday	HMC
PHCC phone and video consultations	16000, choose the PHCC option then option 2, or 107	Book a phone or video consultation with a PHCC physician	PHCC does not publish fixed hours for this option	PHCC
PHCC Hayyak appointments	107	Book, reschedule or cancel health centre appointments, including urgent or same day requests	PHCC publishes the line for appointments across its health centres, in five languages, without stating 24 hour cover	PHCC
HMC Nesma’ak customer service	16060	Questions, feedback and concerns about HMC hospitals and services. Not an emergency line	24 hours a day, seven days a week	HMC
Qatar Poison Center, Sidra Medicine	4003 1111	Free, confidential telephone advice on suspected poisoning. Phone service only	9:00am to 1:00am, seven days a week	Sidra Medicine
AMAN hotline	919	Protection and social support for women and children affected by violence or family breakdown, with social, psychological and legal consultations	24 hours, in multiple languages	AMAN
AMAN centre office	+974 4409 0999	Non-urgent enquiries to the centre headquarters	Sunday to Thursday, 7:30am to 2:00pm. Closed Friday and Saturday	AMAN

For routine care rather than an emergency, your registration in the public system is what gets you subsidised rates at PHCC health centres and HMC hospitals. Our Qatar health card application and renewal guide covers how that works. None of it is a precondition for calling 999 or for emergency treatment.

Mental Health and Social Protection

HMC's National Mental Health Helpline is reached on 16000 by selecting option 4. HMC describes it as the primary access point for mental health support in Qatar: free, confidential and open to anyone regardless of age, gender, background or nationality, with staff fluent in Arabic, English, Tagalog, Hindi, Urdu and Malayalam. It is not a 24 hour line. HMC published its hours as 8am to 6pm, Saturday to Thursday, in April 2026.

AMAN, the Protection and Social Rehabilitation Centre, runs the 919 hotline for children and women facing violence or family breakdown. AMAN states that it receives calls on 919 around the clock in multiple languages, and that its services are free to citizens and residents alike. The centre's headquarters line and office hours are separate from the hotline, and are listed in the table above.

If someone is in immediate danger, or has harmed themselves, call 999 rather than a helpline.

Poison Advice

The Qatar Poison Center at Sidra Medicine gives free, confidential telephone advice on 4003 1111 for suspected poisoning, including medication overdoses, accidental swallowing by children, exposure to household chemicals, and snake, scorpion or spider bites. Its published hours are 9:00am to 1:00am, seven days a week.

It is an advice line, not a dispatch line. Sidra states plainly that the centre cannot send ambulances and that life threatening situations need 999. Expect to be asked the person's age and weight, what they were exposed to and how much. Do not try to treat a poisoning on your own initiative, and do not wait on the advice line if the person is drowsy, struggling to breathe or unresponsive.

Emergency Versus Non-Emergency

Situation	Call
Someone is unconscious, seriously injured, bleeding heavily or not breathing	999
Fire, smoke, or a smell of gas	999
A crime in progress, or a road crash with injuries	999
A deaf person needs to report any of the above	992
Electricity or water cut off with no warning	991
Possible poisoning, and the person is alert and stable	4003 1111, within its hours. Call 999 if the person deteriorates
Booking or changing a health centre appointment	107
Mental health support, with nobody in immediate danger	16000, option 4, within its hours
Worried about violence or abuse at home, with nobody in immediate danger	919
A question or complaint about an HMC hospital	16060

Paperwork that follows an incident is never urgent in the same way. Collecting a crash report, for example, happens afterwards, and our guide on how to check a car accident report in Qatar covers that step.

Save These Numbers

• Save 999 to your phone now, and 991 alongside it.
• Photograph your building’s blue address plate and keep the photo on your phone, so the zone, street and building numbers are to hand when you are too rattled to recall them.
• Keep the same details written somewhere visible at home, where a guest, a child or a domestic worker can read them out.
• Share this page with the people you live with. Everyone in the household should know that one number covers police, ambulance and fire.

In an emergency in Qatar, call 999. Deaf and hearing impaired users report emergencies on 992 by video, SMS or email. For electricity and water faults, call 991. The official sources used on this page are the MOI National Command Centre, HMC Ambulance Service, KAHRAMAA, PHCC, AMAN and Sidra Medicine. Details were checked on 1 October 2026. QatarVia is an independent information website and is not an emergency service.